HugoBank has started onboarding approved internal pilot participants onto its digital banking platform, following approval from the State Bank of Pakistan (SBP) to begin controlled pilot operations as a Digital Retail Bank under a Restricted Licence. The first pilot customer account was opened on September 25, 2026, transitioning from preparation to live banking experiences.

This pilot allows the bank to assess the entire banking journey, from account opening to customer support, using feedback to improve services and prepare for wider commercial operations.HugoBank aims to simplify banking for people across Pakistan, focusing on security, ease of use, and dependable service.

This pilot phase will help refine the platform based on real user experiences before broader access. Participation is currently limited to approved pilot participants, with wider operations pending regulatory approvals.