Saudia, the national flag carrier of the Kingdom of Saudi Arabia, has received the 2026 APEX Award for Best Cabin Service in the Middle East. The award was presented during the APEX Awards ceremony held in Dublin, Ireland, as part of the Future Travel Experience (FTE) EMEA event, a leading aviation industry platform focused on innovation and the future of the guest journey.
The achievement is particularly relevant for Pakistan, one of Saudi Arabia’s key international markets, where the airline continues to serve growing demand for religious, business, and leisure travel between Pakistan and Saudi Arabia.
APEX’s global airline ratings program is built on independent, verified passenger feedback, placing travelers’ voices at the center of the awards process. For the 2026 cycle, more than 1 million flights from over 600 airlines worldwide were evaluated, with assessment categories covering cabin service, seat comfort, food and beverage quality, entertainment systems, and Wi-Fi connectivity.
Rossen Dimitrov, Chief Guest Experience Officer at Saudia, said: “This award is a tribute to Saudia’s cabin crew, whose professionalism, warmth, and attention to detail define the onboard experience for our guests every day. It reflects the strength of our service culture and the progress we are making in bringing Saudi hospitality to life with greater consistency across our global network. As we continue to invest in the guest journey, our focus remains on delivering an experience that is thoughtful, reliable, and distinctly Saudia.”
The achievement builds on Saudia’s broader guest experience transformation, including the continued rollout of the New Saudia Experience and the introduction of Saudia BEYOND, a service excellence program designed to equip frontline teams with a consistent hospitality standard rooted in authentic Saudi hospitality. Together, these efforts are designed to strengthen service culture, improve consistency across the journey, and ensure that Saudi hospitality is reflected at every stage of the guest experience.
This latest recognition adds to Saudia’s record of international awards and supports its strategy to reinforce its position among leading global airlines. Through continued investment in guest experience, service delivery and national talent, Saudia continues to contribute to Saudi Vision 2030 and the Kingdom’s wider aviation and tourism ambitions.
This recognition further highlights Saudia’s commitment to maintaining high service standards across its international network, including key markets such as Pakistan.
