Dun & Bradstreet Pakistan and Gallup Pakistan have launched their inaugural report titled ‘Pakistan Consumer Confidence Index (CCI)’. The CCI report has been developed by assessing Consumers’ Confidence about the economy as well as their personal financial situation. The Index encompasses covers four key parameters i.e., Household Financial Situation, Country’s Economic Condition, Unemployment, and Household Savings. The Index is a reflection of ‘Current Sentiments’ (economic changes felt in the last six months), as well as ‘Future Expectations’ (changes expected for next 6 months) of consumers across the country.
Mr. Nauman Lakhani, Country Manager of Dun & Bradstreet Pakistan stated, “We envisage this report to be informative and useful for Policy Makers, Development Financial Institutions, Small & Medium Enterprises, Large Private Sector Companies as well as Regulators and Research & Educational Institutions in Pakistan. It would be especially relevant for Industries directly or indirectly serving consumers and help them understand the pulse of the market. Government departments keen to understand the sentiments of citizens across the country (especially in the COVID impacted situation), should find it especially interesting and insightful.”
Mr. Bilal Ijaz Gilani, Executive Directory Gallup Pakistan while commenting on the findings of the report added, “Pakistanis are generally optimistic people and the current CCI report reflects the same. Despite the very difficult 6 months marked by the COVID-19 outbreak in the country, a large proportion of consumers remain optimistic that the economic conditions of the country will improve in the coming days. We, at Gallup, feel that the recent economic indicators including figures on exports, remittances, and inflation point to short term economic stability with a 4-5% rise in GDP growth rate in the next 2 years. However, if there is anything that the global COVID-19 pandemic has taught us is that projections are mere projections and, in an interconnected world, there are hardly any constants! Reports like the Dun & Bradstreet and Gallup Pakistan CCI provide an early warning barometer in these turbulent times and can help decision makers navigate the rather unstable business environment in the country.”
The first survey was conducted face to face with 2,041 respondents during Feb and early March 2020 (referred to as ‘Feb Survey’ before the COVID-19 pandemic fully impacted Pakistan. The second survey was conducted telephonically with 1,500 respondents during Jul-Aug 2020, this is referred to as ‘Aug Survey’.
The Consumer Confidence Index ranges from 0 to 200, with 100 as the neutral value. A score of less than 100 indicates pessimism. The Consumer Confidence Index was 79.1 points in Aug Survey, compared to 79.0 points in Feb Survey. Thus, the overall consumer confidence in Pakistan has remained pessimistic in both the surveys, and was pessimistic even during pre-COVID times.
Sentiments about the current situation are more negative in Aug Survey due to the impact of COVID-19. This is indicated by a decline of current CCI by 12% to 60.7 in Aug Survey, compared to a score of 69.1 in Feb Survey.
Unemployment situation in the country seems to be the most impacted as a result of COVID-19. 4 out of 5 consumers feel that unemployment has increased/ increased a lot compared in the last 6 months (pre-COVID situation). Consequently, 51% of the respondents expressed concern that their Household Financial Situation had worsened in the last 6 months.
On the back of deteriorating employment opportunities, and household financial situation, increasing prices of daily essentials is a key concern. 2 out of 3 consumers surveyed felt that prices of daily essentials have increased significantly in the last 6 months.
Current CCI declined by 7% and 14% in Balochistan and Punjab respectively, while KPK witnessed the worst decline in consumer sentiments by 33%. In Sindh, consumer confidence Index was 60, indicating high pessimism. However, this was an improvement by ~10% from Feb Survey indicating that pessimism was very high in Sindh even during pre-COVID times, and the situation is marginally better now.
Due to early signs of economic rebound seen in Pakistan during Jul-Aug 2020, respondents are less pessimistic about the future in all the 4 major provinces in which the survey was conducted. Future expectations of the consumers (Future CCI) improved by 9.5% to 97.5. This improvement can be largely attributed to consumer optimism relating to their household financial situation and savings in the next 6 months compared to the current situation. However, future CCI is still marginally in the pessimistic range as 55% respondents feel that there will be fewer jobs in the next 6 months and 3 out of 5 consumers opined that the country’s economic situation will remain the same or further worsen.
On the whole, while the current situation has dampened the spirits, consumers all across Pakistan relatively more optimistic and upbeat for the economic situation to improve, than they were six months earlier. Mr. Bilal I. Gilani, Executive Director of Gallup Pakistan added that “Across demographics, current sentiments are low as was expected due to the impact of the COVID-19 situation. However, with the rapid decline in cases since mid of June, consumers are less pessimistic about the short-term outlook for the next 6 months. In particular, we noticed that optimism is high amongst females and urban respondents.”