PTCL has been lately upgrading exchanges throughout the country. As of now, the telecom giant has transformed key exchanges located in DHA, Guldasht, Gulshan Ravi, Johar Town and WAPDA Town in Lahore under its Network Transformation Project (NTP). The customers residing in these areas can now benefit from this transformation, as it will give them the chance to enjoy and experience reliable, high-speed unlimited internet.
As part of NTP, PTCL is in the process of transforming 100 exchanges, out of which 53 exchanges have already been transformed as of today. With the aim to build a digitally connected Pakistan, PTCL is playing its role effectively as the leading internet broadband service provider of the country.
Nowadays, customers have become very demanding in terms of reliability and availability of a faster network, whether it is a student or a businessman or a house wife. In this rapidly paced and digitally evolving time, people of all ages consider connectivity as a necessity. Through its transformation, PTCL can successfully serve its customers and provide them with a superior service experience. Undertaking such a project displays PTCL’s commitment through its journey to service excellence.
The significance of taking on such a comprehensive project shows that PTCL is embracing change by focusing more on quality service. It displays the company’s commitment to take a step ahead in the customer service arena. The NTP program is a huge positive step forward for PTCL as it has already led to increase in customer acquisitions as well as customer retention.